The information on this page is general in nature and does not constitute legal advice. This text should be reviewed by a lawyer qualified in Cyprus before the site goes live.
Refund Policy
Last updated: 28 July 2026
Our commitment
We want you to be happy with every clean. If a result falls short of what we agreed, tell us and we will put it right, usually with a free re-clean of the affected item.
Raising an issue
Please contact us within 48 hours of the service being completed, with photos where possible, so we can assess the issue while it is easy to verify. Report problems to info@vassilioucleaningsolutions.com or by phone on +357 97 693105.
Re-clean or refund
In most cases, we will offer a free re-clean of the affected item as the first remedy. A refund, in full or in part, applies where a re-clean is not practical, where the service could not be completed, or where we agree the work fell genuinely short of what was promised. Refunds are not available for pre-existing conditions we could not have removed, such as old stains, wear or prior damage disclosed or discovered during the clean.
Deposits
Where a deposit is taken to secure a booking, it is deducted from your final invoice. If you cancel with reasonable notice, the deposit is refunded in full; late cancellations or no-shows may forfeit the deposit to cover the technician’s reserved time.
Your statutory rights
Nothing in this policy affects your statutory rights as a consumer under EU and Cyprus consumer protection law, including your rights in respect of services not performed with reasonable care and skill.
Contact us
To request a refund or re-clean, email info@vassilioucleaningsolutions.com or call +357 97 693105.